CDBurnerXP | Geek Tool of the Day

Time to update your CD burning software. CDBurnerXP is a free application to burn CDs and DVDs, including Blu-Ray and HD-DVDs. It also includes the feature to burn and create ISOs.

And it also comes in a “portable” version!

Oh, and it’s FREE!

User Support Editorial Report – July 2014

Latest Technology

Google Invents Smart Contact Lens with Built-in Camera:

google-smart-contact-lens-glucose-sensor-640x353Google has invented a new smart contact lens with an integrated camera. The camera would be very small and sit near the edge of the contact lens so that it doesn’t obscure your vision. This new smart contact lens would have a tiny CMOS camera sensor just below your pupil, control circuit, and some method of receiving power wirelessly. Read on


Tips & Tricks


How to Create Shortcuts in Windows 7 & Windows 8.1
How to Easily Send Emails from the Windows Task Scheduler
How to Merge Duplicate Contacts in MS Outlook 2007/2010/2013
How to Force SkyDrive to Store Your Files on the Hard Drive in Windows 8.1
How to Sync Mail, Calendar, Contacts and Tasks in Outlook with a Smartphone or Tablet

Computer Safety

Top 10 Cyber Security Tips:

If you run a business and have valuable customer data to protect or even if you just enjoy visiting sites online and shopping at eCommerce hubs and want to keep your personal information safe, you may worry about hacker attacks. But there are steps you can take to reduce the risk. Here are 10 ways to keep your personal or business information safer. Read on


Bonus Video of the Month

User Support Editorial Report – February 2013

Office 2013 QuickStart Guides

MS-Office-2013If you have upgraded to Office 2013 or will be doing so soon, I found some handy QuickStart Guides to get you up to speed on the new features.

You can view, print or download the guides from our OneDrive folder by clicking on the links provided below:


Outlook 2013:!395&authkey=!AEDkoUv1lbWcHbg&ithint=file%2c.PDF

WORD 2013:!398&authkey=!ADi67hOpYmlAqd8&ithint=file%2c.PDF

EXEL 2013:!397&authkey=!APcJ7aj0b-w62JE&ithint=file%2c.PDF

OneNote 2013:!396&authkey=!AMNWmngh4H_QFoI&ithint=file%2c.PDF


Dell Backup and Recovery Media Request Form

Have you bought a new DELL laptop or PC lately? Notice that you didn’t get any CD’s with it? And you aren’t sure what to do with the annoying DELL Backup and Recovery software pop ups?

If you haven’t run the DELL Backup and Recovery software to create re-install disks (rescue disks) for your computer, I suggest you do. I recently had a 3 month old Windows 8.1 PC corrupt out and the only option was to re-install the OS.

Of course, there was no rescue disks for that wayward system, but I did find this option. All you need is the Service Tag number and a system still under warranty. (Typically less than a year old)

Click on this link and follow the steps to order your recovery media.


(Received the install CD the next day and fixed the system)

How To Stream Media | PC to HDTV over WiFi

I found this article via PCWORLD on how to stream from PC to HDTV. Having Chromecast is pretty awesome, but has it’s limitations. With the free Android app BubbleUPnP, you can turn Chromecast into a DLNA renderer.

(DLNA uses Universal Plug and Play (UPnP) for media management, discovery and control. UPnP defines the type of device that DLNA supports (“server”, “renderer”, “controller”) and the mechanisms for accessing media over a network)

I installed BubbleUPnP on my Nexus and then selected Chrome Cloud as the renderer.

bubbleupnp (2)

Then you just set up Windows Media Player to stream your stuff. Simply open WMP, select Stream > Turn on media streaming. Once it is turned on, click OK.

media streaming

Use the BubbleUPnP app to locate your photos, music, videos and play on! (You may need to select Chromecast via your TV input options before using)

bubbleupnp (3)





How To Update Office 2013

Updates to Office 2013 should occur automatically. If you want to check whether your Office 2013 is up-to-date, you can do this via:
File-> Office Account-> Update Options

Double click on Update Options and then click on Update Now.


The most recent Click-to-Run release is version 15.0.4615.1001 and my Office 2013 needed that update. Does yours?



Synchronizing Subscribed Folders Error | Solved

Outlook was displaying a reported error that it “Cannot connect to the server” and cannot synchronize subscribed folders.

send_receive error

How to fix:

1. Navigate to File >> Options >> Advanced >> scroll down to the send/receive heading >> click on the send/receive button on the right
2. On the right hand side of the send/receive groups window that opens click on the Edit button
3. Un-check the “Get folder unread count for subscribed folders”
4. Under Received mail items, check the option “User the custom behavior defined below”
5. In the window below that displays your Gmail folders just select inbox and leave the others unchecked
6. Click Ok and then exit out of options and perform a send/receive to test if it is now working

That worked for us, even though it wasn’t a GMAIL account that was giving us the error.


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