Synchronizing Subscribed Folders Error | Solved

Outlook was displaying a reported error that it “Cannot connect to the server” and cannot synchronize subscribed folders.

send_receive error

How to fix:

1. Navigate to File >> Options >> Advanced >> scroll down to the send/receive heading >> click on the send/receive button on the right
2. On the right hand side of the send/receive groups window that opens click on the Edit button
3. Un-check the “Get folder unread count for subscribed folders”
4. Under Received mail items, check the option “User the custom behavior defined below”
5. In the window below that displays your Gmail folders just select inbox and leave the others unchecked
6. Click Ok and then exit out of options and perform a send/receive to test if it is now working

That worked for us, even though it wasn’t a GMAIL account that was giving us the error.

Superman with a GoPro

Double Google Chrome Icon on Taskbar | Windows 8.1

Woke up this morning and noticed that I now had 2 Google Chrome icons on my taskbar.


Rather annoying because if you click on the wrong one, another web page opens and the grouping of windows should happen with only one icon. It was a simple fix, I just did it in the wrong order.

First, right click and unpin the Google Chrome icon that doesn’t have the grouping of Google Chrome windows. Now, just right click and repin the icon that is left in the task bar.


Seems to be an easy fix, however if it doesn’t work for you, the Trouble Fixers has other solutions.

She Called it Food


Geek Tool of the Day | Microsoft Fix it Portable

Microsoft Fix It Solution Center will automatically diagnose and repair common software problems in Windows, Internet Explorer or other Microsoft products.

I have used it numerous times  since it’s release in 2010 to fix printer issues, CD/DVD not found, and Internet Explorer issues just to name a few.

1.  Click here to download Fix It portable. (Provided  by Microsoft)
2.  Run the MicrosoftFixit-portable.exe file you just downloaded.

3.  Accept the license agreement and specify a folder where Portable Microsoft Fix it will be downloaded.


4.  Once the download completes, you will find a folder named Fix it portable.
6.  In the ‘Fix it portable’ folder, there will be a file ‘Launch Fix it.exe’. That’s your Microsoft Fix it portable edition.

Copy that folder to your USB flash drive and keep it handy for the next Windows issue you have.

Approach Shots Tips | One Move to Pure It

Get used to this left-arm rotation with half shots. Shorten your back-swing, then rotate your left arm through. It will feel as if you’re directing the clubhead out toward the ball. You’ll start striping it.

Thanks go to Mike Malaska

User Support Editorial Report – February 2014

Latest Technology

Solar Cells on Your Smartphone:

SunPartner Technologies hopes to finally bring to the consumer market its Wysips Crystal technology, which overlays “invisible” solar cells onto the smartphone display. The company claims that Wysips, which stands for “What You See Is Photovoltaic Surface,” can capture energy from any light source, natural and artificial, indoor and outdoor, and convert it at a rate of 15 to 20 percent efficiency. This translates to an additional 1o minutes of talk time for every hour the cells are exposed to light. And the kicker is that the company assures everyone that human eyes won’t even notice the thin layer of solar cells that’s embedded into the touchscreen.


Tips & Tricks


Personalize Your Windows 8.1 PC
Where is My Outlook PST File Located?
How to Default Applications in Windows 8.1
How to Use the Signature Editor in Outlook 2013
How to Choose Wired over Wireless Connection on Your Laptop

Computer Safety

Avoiding a Social Engineering and Phishing Attacks:

In a social engineering attack, an attacker uses human interaction (social skills) to obtain or compromise information about an organization or its computer systems. An attacker may seem unassuming and respectable, possibly claiming to be a new employee, repair person, or researcher and even offering credentials to support that identity.  Read on

Bonus Video of the Month

User Support Editorial Report – October 2013


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