Microsoft quietly launched Answer Desk, a website where “their” experts charge $99 for one- or two-hour sessions designed to rid PCs of malware, speed up a machine or solve problems with Windows or Office.
Microsoft declined to answer questions about the service, including whether the Answer Techs are employed by Microsoft or are instead independent contractors who receive part of the billed amounts.
The company also declined to explain how Answer Techs qualify for the position, and why the company has not promoted the service.
Ssshhhh…. nobody needs to know that PCs crap out all the time and require qualified techs to repair them… not just “Answer” techs.