Synchronizing Subscribed Folders Error | Solved

Outlook was displaying a reported error that it “Cannot connect to the server” and cannot synchronize subscribed folders.

send_receive error

How to fix:

1. Navigate to File >> Options >> Advanced >> scroll down to the send/receive heading >> click on the send/receive button on the right
2. On the right hand side of the send/receive groups window that opens click on the Edit button
3. Un-check the “Get folder unread count for subscribed folders”
4. Under Received mail items, check the option “User the custom behavior defined below”
5. In the window below that displays your Gmail folders just select inbox and leave the others unchecked
6. Click Ok and then exit out of options and perform a send/receive to test if it is now working

That worked for us, even though it wasn’t a GMAIL account that was giving us the error.

3 Responses to “Synchronizing Subscribed Folders Error | Solved”

  1. sally Says:

    fixed my outlook 2103 as well

  2. tim hansen Says:

    Yes, this solved my most annoying problem with a new install. Thanks so much. MSoft help never works as well as a simple Google.

  3. Tim Says:

    You are a genius. Thanks.

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