HP Print and Scan Doctor for Windows

Another printing issue resolved by using this handy HP tool. Add it to your tool belt today!

The HP printer only showed in the Devices and Printers as a “Network” printer. Seems it has wireless capabilities but the printer was plugged in via USB cable.

Sure, we could have uninstalled the HP software and reinstalled, but we didn’t want to spend 45 minutes on that drill.

Following are some common problems that the Print and Scan Doctor can resolve easily:

  • ‘Printer is Offline ‘ or print jobs stuck in the print queue
  • Missing or corrupt drivers
  • Connectivity issues
  • Firewall issues
  • Scan error messages
  • Copy or scan mechanism issues (not available for all printers)
  • Carriage stalls or carriage jams (not available for all printers)
  • Ink and print quality issues (not available for all printers)



HP Print and Scan Tool

HP Expert Day

HP “Experts” will be on some of their most popular small/medium business printer, mobile, and desktop/workstation boards ready to answer your questions on Wednesday, January 9th from 10:00 am to Thursday, January 10th 10:00 am EST (Wednesday, January 9th from 3:00 pm to Thursday, January 10th 3:00 pm UTC).

Go to the Forum(s) (see links below) and post your questions. More than 50 HP “Experts” will be on the Forums and will do their best to answer your questions. They may need to get some more information from you so please check the box “email me when someone replies.” (You do need to register to post or reply in HP’s forums)

The following links will have “experts” on-hand during this event:

Printing and Digital Imaging

Desktops and Workstations

Mobile Products

Oh and this is FREE!

Expert Day – January 9th/10th

HP’s Smartphone

In her interview with FOX Business News last week, HP CEO Meg Whitman said HP needs to “take advantage” of the smartphone form factor since HP is a computing company, and in many countries, smartphones are people’s primary computing device. She did not give any details as to when an HP device would hit the market, but said her mantra for the company is “better right than faster,” focusing on fine-tuning a complete product rather than rushing into the crowded space.

Seriously Meg? Really?! Try on, “always wrong and too late.”

Don’t you remember you sold off your WebOS division a year ago, “in an effort to recoup some of the money the company spent purchasing Palm.”

Put more focus on the quality of all your products, and give your website a useful makeover that makes finding technical support and parts easier. As if any of that matters to you or the stockholders.

HP will cut 29,000 jobs…. “simplify business processes, accelerate innovation and deliver better results for customers, employees and stockholders.” HP decline.

via TechNewsWorld

Wikipedia WebOS


Meg Whitman, Hewlett-Packard’s chief executive, beat up her company on Wednesday.

Ms. Whitman told a meeting of Wall Street analysts that they should expect sharply lower revenue and profits. She also told them not to expect the company to fully right itself before 2016. “We have much more work to do,” she said. Read on

HP Announces Organizational Realignment

Had to mention that HP is still looking to cut costs somewhere in order to boost spending on research and bring innovation back to the company.

With that said, HP announced today an organizational realignment to improve performance and drive profitable growth across the entire HP portfolio.

As part of this realignment, HP’s Imaging and Printing Group (IPG) and its Personal Systems Group (PSG) are joining forces to create the Printing and Personal Systems Group.

Which means they are putting all their marbles in one bag, seeing whats left to work with.

Quality products might help. (Just a suggestion)

HP Recalls Laptops 2012

HP Recalls Laptops – Faulty Batteries

Sorry HP, you just don’t make my recommendation list anymore. You did it to yourself by making substandard equipment (printers and laptops with crappy batteries), worse than average customer support and vacillating as to what your game plan is. (HP sells, doesn’t sell it’s PC DivisionHP shutting down or selling the webOS divisionDear Meg Whitman…)

So what! You had to pay a paltry $425,000 fine for not issuing a recall quickly enough, and for knowingly selling laptops with batteries that could catch fire or overheat. What do you care, makes more sense to pay fines then to deliver quality products or excel in customer satisfaction.

Here’s HP’s list of affected laptops:

and HP Notebook PC Battery Pack Replacement Program:

Here is the link to check, report and/or replace your battery: HP Notebook PC Battery Pack Replacement Program

Thanks go to PC World for this article.