After the Meltdown Update

As always, the BETA testers that we are, the KB 4056892 was installed on a few primary system computers. This was to thwart off the zealous zero day that has everyone in a breathless state of “Oh My God”. MELTDOWN!

I know they want to alleviate the “zero day” attack, and we are not running any unknown configurations to conflict with the known antivirus issue, but it affected one of our systems.

After a System Restore we were back to normal.

I recommend anyone running Windows 10, pick up a flash-drive, with at least 8GB’s and then create a Windows 10 recovery USB drive.

Using the tool to create installation media
Select Download tool now, and select Run. You need to be an administrator to run this tool.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit is typical) for Windows 10.

Select which media you want to use:
Attach a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted. After the installation media is created, keep the USB handy, in case you need it later.



Top Support Solution for Windows 8.1 | Windows Server 2008 R2 | Windows Server 2012 R2


We found a site published by Microsoft TechNet that offers Top Support Solutions for Windows 8.1, Windows Server 2008 R2 and Windows Server 2012 R2, just to name a few.

When computing goes bad, which it sometimes does, scouring forums and googled how-to fix solutions is the usual fix-it drill. Maybe these solutions will help, the next time.

1. Support solution for Windows 8.1

2. Support solution for Windows Server 2008 R2

3. Support solution for Windows Server 2012 R2


Windows 8.1 ISO’s

If you want to install or reinstall Windows 8.1 and don’t have installation media, you can get the step by step from Windows support page. You’ll need to use a PC with a reliable Internet connection and either save the installation files to a USB flash drive or burn an ISO file to a DVD.

You will need to create the media disk and then save it or burn the ISO to a flash drive or DVD.


Oh, and it’s FREE! (Of course. you will need a valid Windows 8.1 license key to use your ISO)


Dell Backup and Recovery Media Request Form

Have you bought a new DELL laptop or PC lately? Notice that you didn’t get any CD’s with it? And you aren’t sure what to do with the annoying DELL Backup and Recovery software pop ups?

If you haven’t run the DELL Backup and Recovery software to create re-install disks (rescue disks) for your computer, I suggest you do. I recently had a 3 month old Windows 8.1 PC corrupt out and the only option was to re-install the OS.

Of course, there was no rescue disks for that wayward system, but I did find this option. All you need is the Service Tag number and a system still under warranty. (Typically less than a year old)

Click on this link and follow the steps to order your recovery media.


(Received the install CD the next day and fixed the system)

Double Google Chrome Icon on Taskbar | Windows 8.1

Woke up this morning and noticed that I now had 2 Google Chrome icons on my taskbar.


Rather annoying because if you click on the wrong one, another web page opens and the grouping of windows should happen with only one icon. It was a simple fix, I just did it in the wrong order.

First, right click and unpin the Google Chrome icon that doesn’t have the grouping of Google Chrome windows. Now, just right click and repin the icon that is left in the task bar.


Seems to be an easy fix, however if it doesn’t work for you, the Trouble Fixers has other solutions.

Snipping Tool for Windows 8.1


I use the Snipping Tool regularly and shared it with a business client the other day. It has always come in handy for a quick snip.

This tool is available in Windows 7 – 8.1 and it is easy to share,  save, edit or email a screenshot. You can also use the available markup tools and change the settings of the Snipping Tool to customize how you like it.

To open Snipping Tool

  • Open Snipping Tool by swiping in from the right edge of the screen, tapping Search (or if you’re using a mouse, pointing to the lower-right corner of the screen, moving the mouse pointer up, and then clicking Search), entering Snipping Tool in the search box, and then tapping or clicking Snipping Tool.

You can capture the following types of snips:

  • Free-form Snip.  Draw any shape around an object with your finger, mouse, or tablet pen.
  • Rectangular Snip. Drag the cursor around an object to form a rectangle.
  • Window Snip.  Choose a window—like a browser window or a dialog box.
  • Full-screen Snip.  Capture the entire screen.

Capture a snip

In Snipping Tool, tap or click the arrow next to the New button, choose the kind of snip you want, and then pick the area of your screen that you want to capture. The snip is automatically copied to the Snipping Tool window.


  • You can add notes to a snip by writing or drawing on or around the snip.

Capture a snip of a menu

  1. After you open Snipping Tool, open the menu that you want a picture of.
  2. Press Ctrl+PrtScn.
  3. Tap or click the arrow next to the New button, choose the kind of snip you want, and then pick the area of the screen that you want to capture.

Save a snip

  1. After you capture a snip, tap or click the Save Snip button.
  2. In the Save As dialog box, enter a file name, location, and file type, and then tap or click Save.

Remove the URL

When you capture a snip from a browser window and save it as an HTML file, the URL appears below the snip. To prevent the URL from showing up:

  1. Tap or click Tools, and then tap or click Options.
  2. In the Snipping Tools Options dialog box, clear the Include URL below snips (HTML only) check box, and then tap or click OK.

Share a snip

After you capture a snip, tap or click the arrow next to the Send Snip button, and then choose whether you’d like to send the snip in the body of your email or as an attachment.


The Snipping Tool is great tool to start using today.

Remove Homegroup Icon from Desktop

homegroupUPDATE #2: I decided to “Leave the homegroup and this appears to have stopped the icon from showing up on the desktop. Go to the Control Panel, Click on HomeGroup icon:


Under -> Other homegroup actions you will see the Leave the homegroup… link, click on that link:


Click on Leave the Homegroup and Finish:


UPDATE: The HomeGroup icon is back, so this fix listed below isn’t the answer, just a 2 day fix. I will research another solution, test and advise.

I  put Windows 8.1 Pro in production last year and noted a recurring issue. On boot up, the Homegroup icon would mysteriously add itself to the desktop.

Obviously a “bug”, and found this fix:

Go the Control Panel, Click on Network and Sharing Center. On the left hand column, click on -> Change advanced sharing settings.


Select -> Use user accounts and passwords to connect to other computers in the HomeGroup connections. Click on -> Save Changes


So far so good, no more HomeGroup icon on the desktop.

Sound Recorder File Location in Windows 8.1

Occasionally I use the Sound Recorder to give my emails a personal touch. And since migrating to Windows 8.1 Pro, I couldn’t help but notice that the soundrecorder.exe no longer exists. You will have to use the “app” provided. Ok, so in order to send my cheerful good morning, I had to locate it, copy and paste into my email.

Here is the location:

C:\Users\your user name\AppData\Local\Packages\Microsoft.WindowsSoundRecorder_8wekyb3d8bbwe\LocalState\Indexed\Recordings

It might have been nice if there was a SAVE TO on the sound recorder app, and a SHARE button would be nice, but no, not there. You will also notice other apps with no share or save options. Fun!

sound recorder